Last Updated: April 2026

NXT.Discount is a trading name of FXN Holdings Limited (Company Number: 16134139).

We want you to be completely satisfied with your purchase. If you are not 
happy for any reason, we are here to help.

1. YOUR RIGHT TO CANCEL (UK LAW)
Under the Consumer Contracts Regulations 2013, you have the right to cancel 
your order and return your goods within 14 days of receiving them, without 
giving any reason. This is in addition to your rights under the Consumer 
Rights Act 2015 if goods are faulty or not as described.

2. HOW TO RETURN AN ITEM
To start a return, please contact us within 14 days of receiving your order:

Email: support@nxt.discount
Phone: +44 7413408585

Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photographs if the item is damaged or faulty

Important: Please do not return items to the address on the parcel 
or to our supplier directly. All returns must be authorised by us 
first. We will provide you with the correct return address and 
instructions within 2 business days of your request.

3. CONDITIONS FOR RETURNS
To be eligible for a return, items must be:
- Returned within 14 days of delivery
- In their original, unused condition
- In their original packaging with all tags and labels attached
- Accompanied by proof of purchase

The following items cannot be returned unless faulty:
- Perishable goods
- Digital downloads or software once opened
- Items that have been personalised or custom-made
- Hygiene products that have been opened or used

4. RETURN SHIPPING
4.1 If the item is faulty, damaged, or not as described, we will cover 
    the cost of return shipping and arrange collection or provide a 
    prepaid return label.
4.2 If you are returning an item because you have changed your mind, 
    the cost of return shipping is your responsibility.
4.3 We will provide you with the return address upon approval of your 
    return request — please do not send items back without contacting 
    us first as this may delay your refund.
4.4 We recommend using a tracked and insured postal service as we 
    cannot accept liability for items lost or damaged in transit 
    back to us.

5. REFUNDS
5.1 Once we receive and inspect your returned item, we will notify you 
    by email.
5.2 If your return is approved, a full refund will be processed to your 
    original payment method within 14 days of receiving the return.
5.3 Original delivery charges (if any) will be refunded if the return is 
    due to a fault or error on our part.
5.4 Refund processing times may vary depending on your bank or payment 
    provider, typically 3-5 business days after we process the refund.

6. FAULTY OR DAMAGED ITEMS
If you receive a faulty or damaged item, please contact us immediately at 
support@nxt.discount with:
- Your order number
- A description of the fault or damage
- Photographs of the faulty or damaged item

We will arrange a replacement or full refund at no cost to you.

7. IMPORTANT — DROPSHIPPING NOTICE
NXT.Discount operates as a dropshipping retailer. Your order is 
fulfilled and shipped directly by our wholesale supply partners. 
However, your contract is solely with FXN Holdings Limited trading 
as NXT.Discount. All returns, refund requests, and complaints must 
be directed to us — not to any third party supplier or courier. 
We take full responsibility for resolving any issues with your order 
in accordance with UK consumer law.

8. CONTACT US
FXN Holdings Limited (trading as NXT.Discount)
61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: support@nxt.discount
Phone: +44 7413408585